Customer help
Privacy Policy
How customer information is collected, used, and protected when using this store.
Information we collect
Checkout details
We collect the name, email address, WhatsApp number, delivery address, city, state, postcode, selected products, order total, shipping method, and payment method needed to process an order.
Payment and proof records
If manual payment is used, we may collect payment reference details and proof uploaded by the customer so the admin team can verify the order.
How we use information
Order processing
Customer details are used to create orders, issue invoices, verify payments, arrange delivery, provide order tracking, and contact customers about their purchase.
Customer support
Contact details may be used to respond to order questions, payment confirmation, delivery updates, returns, or support requests.
Data protection
Access control
Admin access is restricted to authorized users. Sensitive gateway keys and SMTP passwords are stored encrypted where supported by the system.
Invoice links
Invoice pages use signed links so customers can view their invoice without creating an account while reducing unauthorized access.
Contact
Privacy questions
For privacy or data requests, contact the store using the email or WhatsApp number shown on the Contact page or footer.